Search from 100,000+ items, Personalized Gifts and Licensed Comics and Musics

FAQ


  • Do I need to create an account?
  • How long will it take to receive a shipment?
  • Returns & Replacements
  • How can I check my order status?
  • Do you ship outside USA?
  • How do I see the full list of licensed brands?

Do I need to create an account?

No, you can purchase items without an account. But having an account makes the purchasing process quicker and easier. Your account gives you complete access to your order info, shipping details, credits and Daily Deal emails – plus special events and promotions we’ve created for our members! 

How long will it take to receive a shipment?

All the licensed pop products are shipped from USA. The estimated delivery time for USA buyers is about 3 to 8 days. These products are printed on-demand. Because of this, orders are processed and made within 3 business days. After that, orders are shipped via USPS, UPS, or FedEx. The carriers will take 1-5 days to deliver the order, depending on where the customer is located.

A tracking number will be updated in your account under My Orders section after your order is shipped. The tracking number will allow you to check the delivery status of your order.

Returns & Replacements

We want you to be satisfied with your order. You may return products within 15 days of delivery. You can initiate a return by emailing us at service@luckyzw.com. Please contact us for the return address.

Please include your order number and the reason for the return. We will either reship a new one, apply a credit or a refund to you. We do our best to respond to all requests within 72 hours upon receiving.  

How can I check my order status?

After your items have been shipped, we will send you the tracking numbers via email or text. You can also log in to your account and check your order history. You can use the tracking numbers to check the delivery status from carriers' website.

Do you ship outside USA?

Because of the licensing restrictions, we currently ship to USA ONLY.

How do I see the full list of licensed brands?

Lucky Zombie World offers thousands of items from more than 300 brands. Please use the SEARCH Box on the top of the website to search for your favorite brands, or Search Full Brand List here.